RIVAGE PM Firmware V4.71 (Previous version)

A problem was found in V4.02 or later firmware, in which a combination of specific operations will cause the LCD touch screen(s) to become inoperable and display the following error message “Software exception has been detected. PLEASE RESTART THIS CONSOLE AS SOON AS POSSIBLE.”.

Applicable Devices

CS-R10, CS-R10-S, CSD-R7, CS-R5, CS-R3

Conditions of Occurrence

Simultaneous operation of the following actions -

Touching and dragging across the screen to select multiple channels on the "1-72", "73-144", "145-216", or "217-288" tab for EQ or DYNAMICS.
Switching layers or banks, or switching windows by operation from USER DEFINED KEY, GPI, or MIDI.

Symptoms

The following symptoms may occur immediately or a few seconds after performing the above operations.

The faders, knobs, keys, and LCD touch screens on the front panel become inoperable, and the above error message appears in a few seconds. Touching the "OK" button at the bottom of the message will restore the fader, knob, and key operations. However, the LCD touch screen remains inoperable.

In this state, the system can be operated from the RIVAGE PM Editor and the sound will continue to output without any interruption.

Suggested Actions

Should this problem occur, please press the RESET button on the rear panel of the console. While it resets, the console to be inoperable for up to one minute, but sound will continue to be processed and output.

RIVAGE PM Firmware / Editor / StageMix Compatibility

Please make sure that all firmware versions match for CS-R10, CS-R10-S, CSD-R7, CS-R5, CS-R3, DSP-R10, DSP-RX, DSP-RX-EX, RPio622, RPio222, RIVAGE PM Editor, RIVAGE PM StageMix, and MonitorMix when you operate the RIVAGE PM system. Using an unsupported Editor/firmware combination may result in unexpected behavior.

For TWINLANe network cards to be updated simultaneously with their host device (HY256-TL, HY256-TL-SMF), install them into a corresponding slot. If any additional cards are installed after performing the update, please execute the update program again.
To update a Dante card (HY144-D, HY144-D-SRC), use the Dante Firmware Update Manager.

RIVAGE PM/CL/QL/R/Tio Compatibility

Dante I/O Supported device information

V4.70 is no longer available for download, because it cannot support a modified production process for CS-R5. Please use V4.71 instead.

Changes in V4.71

Adds support for a modified production process for CS-R5. It doesn’t provide any new features.

New features in V4.70

Added a new plug-in - “Bricasti Design Y7 Stereo Reverb Processor”.
Improved the Event List functionality so that the order of timecode events can be freely changed.

Fixed Bugs in V4.71

Fixed the problem in which audio input to MY-SLOT 1 of CS-R5 and CS-R3 was 1.3dB higher in level than MY-SLOT 2.

Fixed Bugs in V4.70

Solved a problem with V4.02, V4.12, and V4.20 of DSP-RX and CSD-R7, in which the input level meters may not operate correctly on the pop-up screen whilst editing some plug-ins with no audio input present.
Solved a problem in which a mirrored active DSP engine that had been switched from a standby state might not respond to MIDI/GPI inputs.
Solved a problem in which it might take some time for the CUE audio to be switched when using the MBC4 plug-in.
Solved a problem in which the lamp under the armrest did not light up when restarting CS-R10/CS-R10-S running V4.02 or later version.
Solved a problem in which the display might not show the correct HA gain value when operating the HA gain of an input channel patched to a RPio running V4.02 or later version.
Solved some other minor errors.

Known Issues

When DSP MIRROR MODE1: TWINLANe MIRROR is used, and HY card slot 2 of RPio is set to ROUTING MODE2, output patches of HY card slot 2 are not taken over automatically by a changeover from A (active DSP) to B (standby DSP).

The workaround is the following.

Manually Switch the unit B to the active state.
Set the same patch to unit B.
Switch unit A back to the active state.

MIDI NOTE ON/OFF may not be transmitted correctly if the MIDI Note ON is assigned to a User Defined Key and is rapidly pressed several times.

Notices in version updating

When updating CS-R5 from V4.00, first update to V4.02 and then update to V4.20. If CS-R5 is updated directly to V4.20, the touch panels will not respond when the update is completed. If this happens, skip the proper shutdown procedure and turn the power switches off and back on again. The console will operate normally once correctly updated to the V4.20.
When updating CS-R5 or DSP-RX(-EX) from V4.00 or V4.02, the progress bar may stop or an error may prevent the updating process. If this continues for ten minutes or longer, turn the power off and on again, then re-start the firmware update.
It is not possible to update DSP-RX(-EX) when using DSP Mirroring and the engine is in ‘Standby’ state. Please set DSP-RX(-EX) to ‘Active’ state and then proceed with the update.
The project file saving method has been changed from V1.20.
When loading a project file saved by V1.16 or earlier, the patching of plug-ins may be unintentionally removed. If this happens, manually patch them again.
When updating the console’s firmware from V1.20 or earlier, the progress bar may stop at the 14/18 status, or an error may stop the updating process. If this continues for five minutes or longer, turn the power of the console to off and on, and then retry the firmware update.
When loading a project file saved by V1.21 and earlier, the RACK Focus status indicator on the SCENE screen may not light even if effect plug-ins or GEQs are the target of Focus Recall. To indicate the Focus status properly, open the SCENE SETUP (FOCUS) pop-up screen once, and then close it. After doing this, save the revised project file to remove this problem in the future.

Notices in version downgrading

Do not load a project file saved by V1.51 and later to a system running V1.21 and earlier. When loading, all plug-ins will be un-mounted in all Scenes including the current memory. In this case, re-mounting and setting up of parameters will be required.
When downgrading the firmware, be sure to initialize all systems after downgrading.
When loading data including the MixToInput settings of the V3.00 system, the MixToInput function will work in RIVAGE PM systems even of less than V3.00. However, be careful of the possibility of unwanted signal loops, etc.

Notices for usage

An error dialog “Console Network ring connection open! Check cable connection.” may rarely be displayed when the sampling rate is changed on the WORD CLOCK screen. However, it does not affect the actual operation.
When INPUT patching is performed with the maximum number of channels of the HY256-TL or HY256-TL-SMF card exceeding 256, it appears to be correctly patched but no patch is established and no audio is input.
No tally signal is output from a fader moved by MIDI control change.
In rare cases, a “DSP Disconnected!” message could be shown. If the message appears, take the following course of action:
1. Re-Sync manually. Check this first for the fastest possible recovery (Doesn’t apply to RIVAGE PM7).
2. If that doesn’t solve the problem, use the [RESET] button on the back of the console (Operations 1 and 2 do not mute the audio).
3. If that doesn’t solve the problem, restart the console.
4. If that doesn’t solve the problem, restart the DSP Engine (Doesn’t apply to RIVAGE PM7) (Operations 3 and 4 mute the audio).
If you recall a Scene in which a very high HA gain was set, from a scene having a low HA gain, even if no signal is patched, a very loud pink noise signal is occasionally output for a few seconds.
When a certain type of USB keyboard is connected to the console, the following message may appear:
You must restart your computer to apply these changes [Restart Now] [Restart Later]
If this message is shown, remove this USB keyboard. It is not compatible with the console and cannot be used. The console does not need to be restarted.
When a DSP mirroring failover occurs, if the DSP engine B is set to active, the Word Clock master will not change automatically. To prevent audio dropouts, do not turn off the power of the DSP engine A even after a failover occurs.
The channel name LCD cannot display unsupported characters such as Japanese kanji used in the Dante channel labels.
If a DSP engine hosts one or more Dante cards (HY144-D and HY144-D-SRC in Synchronous (144io Sync SRC) mode), only check the “Enable Sync to External” option for the card that operates as the master on the Dante network.

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Last updated :January 28, 2020

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rivage_pm_firm471.zip (399.3MB)